Diploma in Airport & Ground Staff Training


The Airline Ground Handling industry is on a high at present. With the Indian government’s announcement of liberalization of the aviation industry, there has been a spate of new entrants into the domestic aviation market. In today’s world, air travel is an essential tool of business. Efficiency, safety, better service and more extensive air networks brought about by the increased competition will enable and encourage more business executives both foreign and local to travel around the country. The aviation fraternity is in a buoyant mood. The launch of many new domestic airlines has increased the need for well trained and qualified staff. Airport ground handling services is expected to witness major growth with the development in the Aviation Industry. With the rise in the Airlines there is a demand of skilled professional who can perform the daily operations task effectively and efficiently.
Ground staff at the airport, have an important role in daily operations. Handling passenger queries, cabin cleaning, catering, ticket sales, planning, monitoring and controlling airline flight operations are some of the responsibilities they perform.
This course enhances personality and soft skills. Diploma in Airport Ground Staff Training is career orienting in nature that provides many job opportunities at airports, hospitality industry, or any service industry.

Learning Outcomes

Upon completion of this program the successful student will have developed various career-related skills, knowledge and behaviors to effectively perform a variety of functions required for airport ground operations
Each student will demonstrate the knowledge and skills in: smooth and hassle-free operation of activities on the airport. Student will learn various procedures to ensure the gentle working of the airport, maintaining security, offering the best customer service, and organizing state-of-arts events with distinct airport agencies and airlines.


  • Minimum 10+2 or equivalent from any stream
  • Weight should be proportional to the height
  • Proficiency in English, Hindi & one regional language
  • Pleasing Personality
  • Physically fit


  • Etiquette & Grooming
  • Effective Communication Skills
  • Soft Skills Enhancement
  • Customer Care
  • Passenger Handling
  • Inflight Service, Safety & Security
  • First Aid
  • Fire-Fighting
  • Airport Ground Handling
  • Interview Skills
  • Swimming


  • Passenger handling
  • Cargo officers
  • Station officer
  • Security officer
  • Guest relations manager
  • Facility management executive
  •  Flight attendant
  • Ground support operations
  • Ground crew
  • Baggage handlers
  • Airline operations agent
  • Airline customer service agent


Students’ progress in the program is measured by their successful completion of the courses listed in the program outlines. A minimum of 60% on all course tests, as well as each assessment component of the courses, is required to successfully complete the program.